CREATING AN ONLINE ACCOUNT
How do I register for an online account?
Click here to create an online account.
How do I register for an online trade account?
Click here to create an online trade account.
MANAGING YOUR ONLINE ACCOUNT
I have forgotten my password? What can I do?
On the Sign In page, select, ‘Forgotten Password’ and you will be sent an email, enabling you to create a new password.
ORDERS
How do I place an order?
Place an order online by adding your desired products to your cart, and then once you are ready, proceed to the checkout.
Can I place an order over the phone or via email?
All orders must be placed online, to ensure that we receive all of the correct and relevant information needed.
How do I know if my order has been processed correctly?
Once you have completed your order, you will receive an email confirming your order has been placed.
Can I cancel my order?
Yes, unless notified otherwise, an order can be cancelled or changed for up to 2 days following the date the order was made.
What countries does Rugsvintage ship to?
Rugsvintage are able to ship to UK and EU
Does Rugsvintage have any physical stores?
No, we do not have any of our own stores. However, we do have a long list of stockist, located worldwide.
RETURNS
How do I return my product?
Please refer to our Return & Refunds Policy page.
What is your returns policy?
Please refer to our Return & Refunds Policy page.